LushLinq takes complaints seriously. This policy explains how to make a complaint, what we do with it, and what you can expect from us.
1. What you can complain about
- Content that violates our Community Guidelines or Acceptable Use Policy.
- User behavior including harassment, impersonation, or spam.
- Payment issues such as unauthorized charges or failed refunds.
- Platform bugs, missing features, or accessibility barriers.
- Moderation decisions you believe were incorrect.
2. How to submit a complaint
The fastest way is to use the in-app report button on the post, message, profile, or live stream in question. For account or payment complaints, email us at support@lushlinq.com with your account email, a description of the issue, and any relevant links or screenshots.
3. How we handle complaints
- We acknowledge receipt of complaints within 5 business days.
- Safety-critical complaints (harassment, minors, NCII) are prioritized and acted on as quickly as possible.
- We investigate complaints in good faith, reviewing content and context before making a decision.
- We may suspend or remove content, issue warnings, or take account action as appropriate.
4. What we do not handle
We do not mediate private disputes between creators and fans regarding content quality, personal disagreements, or refund requests outside our Refund Policy. We also do not process legal claims that must be directed to law enforcement or the courts.
5. Confidentiality
We keep complaint details confidential except where disclosure is necessary to investigate, enforce our policies, or comply with legal obligations.
6. Retaliation
Retaliating against someone for making a complaint is a violation of our Community Guidelines and may result in account suspension.
LushLinq may update this policy from time to time. Continued use of the platform after updates means you accept the revised policy.
Contact
Questions? Reach us at support@lushlinq.com. Legal notices: legal@lushlinq.com.