This policy covers LushLinq Membership ($7.99/month or $79.99/year).
Membership charges
- Membership charges are generally non-refundable once a billing period has started, including partial months or partial years.
- Cancelling stops your next renewal. It does not create a prorated refund for unused time left in your current monthly or annual billing period — you keep full access until that period ends.
- Annual members get a reminder email about 30 days before their plan renews.
- If you were charged for a renewal after you had already cancelled, contact support and we will refund that renewal.
- Where the law where you live gives you a right to a refund or cancellation period, we will honour it.
Billing errors and duplicate charges
If you were charged twice, charged the wrong amount, or charged but your membership didn't activate, contact support and we will fix it or refund the charge.
Account termination
If your account is terminated for breaking our Terms or Community Guidelines, remaining membership time is not refunded unless required by law.
Past purchases
Features that previously involved member-to-member payments have ended. Questions about an older charge can be sent to support.
Disputes and chargebacks
Please contact support@lushlinq.com before initiating a chargeback. Filing a chargeback without first asking us may result in temporary account suspension while the dispute is investigated.
How to request a refund
Email support@lushlinq.com with your account email, the approximate date of the purchase, and what happened. We aim to respond within 5 business days.
LushLinq may update this policy from time to time. Continued use of the platform after updates means you accept the revised policy.
Contact
Questions? Reach us at support@lushlinq.com. Legal notices: legal@lushlinq.com.